WSQ Championing the Service Leadership Level 5

Course Details

Championing the Service Leadership (Level 5) (Asynchronous and Synchronous e-learning)

Course Ref #: TGS-2021009101

Course Training Duration: 14 hours

(part-time)

Course Validity Period:

12-10-2021 - 11-10-2025

Registration now open.

Course Timetable:

https://www.leadershipinstitute.sg/timetable

The course commencement and end dates are currently pending final confirmation.

We encourage you to register for our courses. Minimum number of registration required for a class to be confirmed is 8 learners. In the event that we do not have the requisite number of learners for the class to commence, your deposit payment and will be fully refunded.

Limited seating. Maximum teacher-student ratio for both online and in-person class is 1 to 20 students.

Assessment will be base on i) an open book written assessment, and ii) a take-home project.

First come first serve.

WSQ Funding:

non-SME/ SMEs/SCs ≥

SCs/PRs 40 years old

Full Fees $ 780 $ 780

Training Grant $ 390 $ 546

Amount after $ 390 $ 234

training grant

*Absentee payroll is applicable

PSEA Payment Eligible:

Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA) to pay for the balance of fees after WSQ funding.

UTAP:
The course is eligible for Union Training Assistance Programme (UTAP) claims.

WSS:
Workfare Absentee Payroll
Workfare Training Commitment

Course Objectives:

Champion the organisation’s service excellence ethos and foster a customercentric service culture

Course Content:

Organisation’s vision, mission and values
Components of an organisation’s customer-focused strategy that champions the service excellence ethos
Methods to advocate the service excellence ethos to internal stakeholders
Methods to evaluate effectiveness of customer-focused strategy
Types of market trends and opportunities

2-day in-class course with e-Learning component.

This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.

If you are interested in booking a private corporate session for your agency, please indicate in the comments section during pre-registration.

Our staff will update you one week prior to confirm your booking. If you did not receive any confirmation, kindly email us at register@leadershipinstitute.sg

Training Location:

The Leadership Institute
18 Arumugam Rd, #02-01
Antioch@Macpherson
Singapore 409962