Course Details

Promote Service Innovation Culture Level 4 (Classroom & Asynchronous E-Learning)

Course Ref #: TGS-2020503136

Qualification Code: RET-CEX-4012-1.1

Course Training Duration: 18 hours

Course Validity Period:

10-03-2020 - 09-03-2026

Registration now open.

Course Timetable:

https://www.leadershipinstitute.sg/timetable

The course commencement and end dates are currently pending final confirmation.

We encourage you to register for our courses. Minimum number of registration required for a class to be confirmed is 8 learners. In the event that we do not have the requisite number of learners for the class to commence, your deposit payment and will be fully refunded.

Limited seating. Maximum teacher-student ratio for both online and in-person class is 1 to 20 students.

Assessment will be base on i) an open book written assessment, ii) role-play assessment, and ii) a take-home project.

First come first serve.

WSQ Funding:

non-SME/ SMEs/SCs ≥

SCs/PRs 40 years old

Full Fees $1000 $1000

Training Grant $ 500 $ 700

Amount after $ 500 $ 300

training grant

*Absentee payroll is applicable

PSEA Payment Eligible:

Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA) to pay for the balance of fees after WSQ funding.

UTAP:
The course is eligible for Union Training Assistance Programme (UTAP) claims.

WSS:
Workfare Absentee Payroll
Workfare Training Commitment

Course Objectives:

Champion a service innovation culture within the organisation by establishing a service innovation strategy to provide directions that initiate the development of operating systems, policies and processes to support service excellence and innovation.

TOPICS:

1: Components of a service innovation framework

2: Process of developing a service innovation framework

3: Methods to establish a service innovation culture

4: Methods to evaluate service innovation framework

5: Develop service innovation framework

6: Establish a culture that promotes service innovation

7: Evaluate service innovation framework to analyse impact on organisation’s key performance indicators

2-day in-class course with e-Learning component.

This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.

If you are interested in booking a private corporate session for your agency, please indicate in the comments section during pre-registration.

Our staff will update you one week prior to confirm your booking.If you did not receive any confirmation, kindly email us at register@leadershipinstitute.sg

Training Location:

The Leadership Institute
18 Arumugam Rd, Unit 02-01
Antioch@Macpherson
Singapore 409962
register@leadershipinstitute.sg

+65 65860366