Identify and target available business opportunities, ensure preparation for the meetings is sufficient to enable effective business negotiation and evaluate outcomes of business negotiations for improvement.

Manage and monitor Search Engine Optimisation (SEO) campaigns for the organisation's digital assets and contents across channels and conduct analysis on performance of SEO campaigns

Learners will be able to assess the usage of social media for organisation , assess the relevance and regulations of social media platforms. Formulate social media campaign plans and evaluate the effectiveness and impact of Social Media.

Champion a service innovation culture within the organisation by establishing a service innovation strategy to provide directions that initiate the development of operating systems, policies and processes to support service excellence and innovation.

Communicate the importance and benefits of a service brand for the organisation and drive service branding initiative.

Develop insights and methods to enhance customer experience.

The Course will allow learners to acquire the skills and knowledge to successfully lead a diverse team to deliver excellent service in line with the organisation’s customer-centric strategies.

Learners will be able to evaluate loyalty strategies and develop customer loyalty strategies. Evaluate customer loyalty strategies; and drive customer loyalty.

1.Identify negotiation outcomes and responsibilities

2. Prepare background information and documenting negotiation.

3. Identify opportunities to strive for negotiation outcomes to add value to the organisation.

4. Prepare alternatives and outcomes to support negotiation objectives

5. Apply communication and conflict resolution techniques during negotiation

6. Follow- up actions to close negotiation as well as evaluate negotiation outcomes to identify areas of improvement.

7. Manage and direct negotiations to achieve organisation's desired outcomes, which includes planning and preparing for negotiation, implementing negotiation guidelines and providing feedback for negotiation policy refinement.

The WSQ Diploma in Retail offers 7 modules designed to equip you with current, relevant retail knowledge:​

• Business Negotiation

• Customer Experience Innovation

• Service Innovation Culture

• Search Engine Optimization

• Service Brand

• Service Leadership

• Social Media Marketing​

With the retail shift from physical to online, this diploma helps you upskill and reskill, ensuring employability and contributing to the evolving economy.

Establish and implement decisions and recommendations that fall within the operations, business objectives and legislative requirements and review outcomes of business negotiations to key stakeholders.

The objective of this course is to instill Customer Service Innovation in learners. Design, innovate and translate the desired customer experience in line with the organisation’s vision, mission and values.

Learners will be able to acquire the skills and knowledge to champion the organization’s service excellence ethos and foster a customer-centric service culture.

This course will equip you with develop detailed eCommerce campaigns, liaise with partners to enhance online awareness, website and campaign visibility and manage campaigns.