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Service Leadership In Action

Mode of Delivery

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​(Synchronous & Asynchronous)

TGS-2021005359​

Course Duration

13 Hours​

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​ Course Content:

Lead a team to deliver service excellence that is in line with the organisation’s customer-focused strategies.

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What you will learn:

  • Components of customer journey map

  • Methods to develop a customer journey map for the organisation

  • Features and benefits of products and/or services that enhance customer experience

  • Organisation’s target customers

  • Complementary products and/or services that enhance customer

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      1.5 days course with e-Learning component.​

For Corporate Enquires

For corporations and business matters, click ‘Enquire Now’ and we'll get back to you within one business day.

Certification of Completion

Equipped with your newly acquired in-demand skills, you'll be well-prepared to stay competitive in today’s ever-evolving job market, enhancing your prospects for significant career advancement.

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*To earn the WSQ Statement of Attainment, learners must maintain at least 75% attendance for each course and demonstrate competency in the assessments.

Course Fees & Subsidies

Frequently Asked Questions

The max class ratio is 1:20 .

What is the max trainer to student ratio in the class?

Please bring along a laptop for the course. You may want to bring along a water bottle and jacket in case you feel cold.

What do I need to bring along for the course?

We accept payments through Bank Transfer, Cheque and Paynow.

Which payment methods are accepted?

Assessment will be based on an open book written assessment, role-play and a take-home project.

What does the assessment consist of?

  • GCE O Level or Nitec/Higher Nitec qualifications

  • Obtain at least a C6 pass for English at GCE 'O' Level / a B2 for English at IGCSE

  • Workplace Literacy (Comprehensive) Level 7/8

What is minimum entry requirement for this course?

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