Student Affairs | Leadership Institute

Withdrawal Policy

Learners/organisations who wish to withdraw from an enrolled course must submit their withdrawal request to register@leadershipinstitute.sg. No other mode of notification will be accepted.
Registered learners who do not show up for the course will be considered as “Withdrawal without notice” and will be charged a penalty of 100% of the course fees.

Upon receiving the notice of withdrawal, course fees will be refunded as follows:

No refund will be provided in the following cases:
Learner does not show up for the course (i.e. “Withdrawal without notice”).
Learner ceases to attend the course after commencement.
Learner does not complete the assessment.
Learner is not successful in the assessment.
There will be no carry-forward of unused course fees for any of the The Leadership Institute’s course modules.
No refund of course fees will be issued if course materials have been collected (physical or online materials).
Refunds, where applicable, will be made within 30 business days from the date of refund approval.

Postponement or deferment of course will be allowed only on medical or compassionate grounds. Rescheduled course dates subjected to availability of seats and must be within 3 months of original course start date. Rescheduling of course dates can only be done once. Course fees will be forfeited if the learner does not show up for the rescheduled course dates.
The Leadership Institute Pte Ltd reserves the right to reschedule or cancel any courses. Learners/organisations will be duly notified and where applicable, 100% of the course fee will be refunded.
Refunds, where applicable, will be made within 30 business days from the decision to cancel/postpone the course.

Trainees who fail to complete a module (or modules, as the case may be) after the commencement of the module(s) shall be liable to pay the full fees for the consumed portion of that module(s).
Failure to complete a module(s) includes, but is not limited to, the following circumstances:
- Trainees withdraw of their own accord less than 9 days prior to the course start date or are terminated by the Approved Training Organisation after the commencement of the module(s).
- Trainees fail to achieve 75% attendance for the module(s).
- Trainees fail to be assessed for the module(s).
- Trainees are assessed but fail to meet the requirements for the module(s).

Any learner, persons or organisation with a complaint or grievance regarding the The Leadership Institute’s WSQ courses or experience with any member of the The Leadership Institute Team may contact the Principal to detail the matter and/or arrange for a meeting to express the issue/s via email at register@leadershipinstitute.sg .

Response time of complaint and feedback:

To initiate either process, the Candidate must submit a Letter of Appeal or Request for Reassessment within 1 week of the assessment date via email at register@leadershipinstitute.sg .